Frequently Asked Questions

What’s the check‑in and check‑out time?

Check‑in is after 3:00 PM and check‑out is by 11:00 AM unless otherwise stated in your guidebook.

Do you require ID verification?

For safety, we may request a government‑issued ID before arrival. We’ll never share your documents.

What are the house rules?

No parties or events. Quiet hours 10 PM–7 AM. Registered guests only. Local ordinances always apply.

What’s the cancellation policy?

Flexible: full refund up to 5 days before check‑in; 50% after. Policy may vary by platform—refer to your booking confirmation.